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Frequently Asked Questions

Do I Have The Right To Select The Shop That Will Repair My Vehicle?

You absolutely have the right to select the shop that will repair your vehicle – it is your car and your choice!

When you choose ProCare Collision, you are choosing a shop that will be your advocate. Our highly experienced staff always uses manufacturer-recommended repair procedures and parts, and our team always focuses on providing excellent customer service.

How Long Will It Take To Repair My Vehicle?

The length of repair time varies from case to case. The extent of damage, availability of parts, and receipt of insurance approval all affect repair time. However, at ProCare Collision, we understand the importance of getting your vehicle back to you quickly, repaired and ready to go.

We will provide you with an estimated end-date for the repairs before we start work on your vehicle. At ProCare Collision, we’ll do everything in our power to make the process as efficient as possible so that you can get back on the road.

On occasion, unexpected delays may occur due to factors like hidden damage or part-shipping problems. When these issues arise, our team will communicate the delays with you and work to resolve them as quickly as possible. We always strive to make your repair experience satisfying, hassle-free, and fast.

Why Can’t I Get An Estimate Over The Phone?

The team at ProCare Collision will need to carefully examine your vehicle in order to provide an accurate estimate. Many factors go into developing quality estimates. Our experts need to inspect the car in person, looking for hidden structural or frame damage that might not be apparent in a photograph or through over-the-phone descriptions. An in-person estimate from ProCare Collision combines our staff’s expert knowledge with professional estimating software to ensure the most accurate estimate for your repair.

Where Do I Get My Claim Number?

Claim numbers are issued by your insurance company when the accident is reported. If you don’t have your claim number, contact your insurance representative, or we can contact them for you. If you do have the claim number, write it down and bring it to ProCare Collision when you begin the repair process. Our experienced staff is happy to handle the insurance negotiations for you.

What is a “Direct Repair” Shop or DRP?

A direct repair facility works directly with your insurance company as a “preferred shop.” Body shops must meet certain requirements to be considered a preferred shop. These requirements include having certified technicians, meeting equipment standards, and having a record of satisfied customers. Insurance companies constantly monitor their preferred shops to ensure quality repair.

The repair process is streamlined when using a direct repair facility. These shops write the estimate, order the parts, and repair your vehicle without having to wait for an insurance adjuster.

ProCare Collision is proud to be a direct repair facility and an insurance-preferred shop.

Do I Have To Pay a Deductible?

The amount of deductible that you are responsible for is determined by your insurance policy.

If you carry broad collision and were not at fault in an accident, the insurance company will often waive your deductible. Insurance companies determine fault by reviewing both your account of the accident and the accident report filed with the police. If you have questions about your deductible, call your insurance agent.

Who Do I Pay My Deductible To?

If you are responsible for a deductible, it is owed to ProCare Collision when you pick up your vehicle after repairs. If you have questions about your deductible, contact your insurance agent. They will be able to inform you if your insurance company has waived the deductible or if payment will be your responsibility.

What Are Betterment Charges?

Parts that wear out and need replacement with time and use (like tires, batteries, and suspension parts) are commonly subject to “betterment charges” when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on the actual miles on your vehicle.

Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?

The parts for your vehicle are typically ordered when the estimate is written and your vehicle-drop off date is scheduled. Ordering parts early enables us to provide quicker turnaround time for repairs.

In some instances, vehicles are found to be unsafe to drive upon inspection. When this happens, we will order parts as soon as possible and help you arrange a rental vehicle until the repairs are completed.

If My Vehicle Frame Is Damaged Is It a Total Loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle.

Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications – even if the frame is damaged. If it is determined that a frame section is bent beyond repair, that section can simply be replaced.

Can You Match The Paint Color On My Vehicle?

Yes. Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have one of the finest paint systems available and are constantly upgrading our technology and equipment to ensure we can match paint for each and every vehicle we see. ProCare Collision takes special pride in our ability to match factory finishes as the final step in the restoration process.

Can I Get Other Body Work Done While My Vehicle Is In The Shop?

Absolutely! Just let ProCare Collision know what other work you would like done and our team will arrange the repairs for your vehicle.

How Can I Get a Rental Car?

ProCare Collision can help you arrange a rental car – making the process simple and hassle-free.

Be advised that insurance companies will only pay for a rental car when it is included in a policy or if you are the claimant. Call your insurance company to find out if you have rental coverage and what your specific limitations are.

How Will I Know When My Vehicle Repair Is Completed?

ProCare Collision will notify you as soon as your vehicle is ready to be picked up.

You can also log in to the ProCare website to check your vehicle’s status, which is displayed on your customer information page. Feel free to call or e-mail ProCare Collision if you have questions or concerns during the repair process.

“Excellent service.” – Margaret, 2013 Honda (September 2016)

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210-775-2889